We do our best to ensure you are satisfied with your purchase. If for any reason you are not, please contact us promptly with your concern and we will quickly assess if an exchange, refund, or return is necessary. The request must be made within 30 days from the date it was delivered (Two weeks for leatherbound books). We take pride in personal customer service so each instance will be considered individually.
Please contact us at firstname.lastname@example.org or open a Support Ticket.
When you place an order, please select the appropriate type of mail service you require.
Orders will be processed and shipped at least once a week. Please allow 2-3 weeks for handling. This applies to all products unless otherwise listed in the product details.
We only ship to countries that we know have reliable postal systems. If your country is not on the list, please send us an email to discuss it with us.
International orders have a shipping schedule all their own. Please allow at least six weeks from the time it was shipped before requesting a replacement or refund. A tracking number will be provided for all international orders, please check the tracking before contacting us.
We are not responsible for extra fees and/or taxes that your country may incur on your package.
We value your privacy and are committed to protecting it. We do not rent or trade your email address or other personal information to any other company or persons.
We use the information you give us when placing an order for our own internal business purposes only, such as processing your order and providing customer service. We partner with one or more credit card processing companies to assist us in processing your payment. However these companies do not retain, share, store, or use personally identifiable information for any secondary purpose.
All products presented on this web site are provided subject to the following terms and conditions. If you visit and use BrandonSanderson.com or DragonsteelBooks.com you agree to be bound by these terms and conditions:
- This Website is the property of and is operated by Dragonsteel Entertainment.
- No part of this website may be reproduced or transmitted in any form without the express permission of Dragonsteel Entertainment. No works may be changed, cropped, or in any way altered and transmitted in any manner without permission.
Other ways to contact us:
Voice Mail Service: 801-980-1040 *This does not get checked as frequently as email*
Mail Inquiries: Dragonsteel Entertainment, PO Box 698, American Fork, UT 84003 *This is checked approximately once a week*